Return & Refund Policy

Last Updated: July 2026

At D'La Moda, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Our Return Policy

We accept returns within 14 days of the delivery date.

To be eligible for a return, the item must be:

• Unused and unworn

• In its original packaging

• With all original tags attached

• In the same condition you received it

Products that show signs of use, damage, or alteration cannot be returned.

Non-Returnable Items

The following items cannot be returned:

• Gift Cards

• Clearance or Final Sale items

• Personalized or Customized products

• Items marked as Non-Returnable

Return Process

To request a return:

1. Contact our support team before sending your item.

2. Include your order number and reason for the return.

3. We will provide return instructions.

4. Once approved, ship the item to the return address provided by our support team.

Please do not return products without prior authorization.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was received.

• The item arrived damaged.

• The item is defective.

We recommend using a trackable shipping service since we cannot guarantee receipt of returned packages.

Refunds

After we receive and inspect your returned item, we will notify you of the approval status.

If approved:

• Refunds will be issued to the original payment method.

• Refunds are processed within 5 business days after the returned item has been received and inspected.

• Depending on your payment provider, it may take additional time for the funds to appear in your account.

Exchanges

We only replace items if they are damaged, defective, or if an incorrect product was shipped.

Please contact us before sending any item back.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with:

• Your order number

• Photos of the item

• Photos of the packaging

We'll work quickly to resolve the issue.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow our return process.

Contact Us

If you have any questions regarding returns or refunds, please contact us through the Contact Us page on our website.

D'La Moda
📍 7803 N Orange Blossom Trl, Orlando, FL 32810, US
📧 support@dlamoda.com
📞 +1 (321) 945-1552